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General information

What is GGCodes.com?

It is an innovative sales platform that allows access to a wide range of digital products, such as computer games, gift cards, subscriptions and many other goods distributed digitally, and enables their purchase in a quick and easy manner.

 

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Do I need an account to purchase at GGCodes.com?

Registration is not required to make purchases at GGCodes.com. You can buy products as a guest, but remember that a registered user has many more options as opposed to an unregistered user.

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Why can’t I purchase a larger number of products at once?

In order to purchase more products you must register at GGCodes.com and then your account must be verified.

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How to set up an account at GGCodes.com?

  • Go to our website GGCodes.com.
  • Click “Register” in the upper left corner of the screen.
  • Fill in the basic data such as e-mail, password, confirm that you are not a robot and accept our Terms of Use after having read them.
  • Select “Create an account”.
  • You will receive a message to the previously provided e-mail address with a link confirming registration on the website.
  • Click “Confirm registration”.
  • Log in to your account.
  • You can also register using your Facebook account.
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e. I forgot my password. How can I recover/change it?

  • Select “Log in” in the upper left corner.
  • Click “I forgot my password”.
  • Provide your email address assigned to the account during registration.
  • Check the email provided and follow the instructions in the password recovery message.
  • Provide a new password to the account and click "Change".
  • Log in with the new password.
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How to contact our Support department?

In order to contact the support department, click on the link below and fill in the contact form.

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How to change the language of the website?

In order to change the language version of the website, select the language you are interested in from the drop down menu on the top bar.

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How to select your country from the User Panel?

You can change your country from the user panel - go to "Profile settings" and the "Country" section. Remember that this choice can be made once. Each subsequent change attempt will require contacting the Website Administrator.

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What is a shopping cart?

The shopping cart is the place where your products are ready to be purchased.
Adding products to the cart is not equivalent to buying. Only after confirming the order, accepting all regulations and paying for the product your order will be processed.

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Products

What is a digital product/digital distribution?

This distribution is mainly done via the internet, so that it bypasses traditional methods of content delivery, such as physical storage media. An additional advantage is the speed of delivery of purchased products. The whole delivery takes a few minutes and the purchaser is informed about the order by e-mail.

It is also a very simple method of providing additional content to the so-called DLC games that can be downloaded from the internet.

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What are the regions on the product card?

The regions listed for each product constitute information in which part of the world a given product can be activated.

Most of the products that are sold at GGCodes.com are available in a Global version, which can be activated all over the world, but there are also versions that can be activated only in Poland, Germany, Europe, Great Britain, USA, etc., therefore it is worth paying attention to the region before making a purchase.

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What are the platforms on the product card?

The "Platforms" section in the card of each product informs you on which device you can use the code you purchased.
Examples of platforms include: Apple, Xbox Live, PlayStation Network, Microsoft etc.

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What are the languages on the product card?

The "Languages" section informs you about the location (language version) of the product you intend to buy.

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What does the amount of GGPoints for each product mean?

After purchasing each electronic product at GGCodes.com, you get a certain number of GGPoints depending on the price of the product (the more expensive the product, the more points you will get).

What can I do with GGPoints?
GGPoints points can be used to lower the price of the purchased product even up to 1 PLN/EUR/GBP/USD, if you have enough of them.

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What does the availability on the product card mean and how long does it take to complete the order?

Products are distinguished by three types of availability:

  • Normal - the product is available "on the spot", products are sent immediately after paying for the order.
  • Preorder - pre-premiere product - products are sent on the day of the premiere at the latest.
  • Sale - sale of the product - the order is sent immediately after payment.
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What is a pre-order product?

It is a product which has not had its premiere yet. The release date is provided on the product card.

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What are the minimum/recommended hardware requirements?

The hardware requirements tell you about what hardware and which settings you can use to launch a specific product.

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Product activation

How to activate the product on the Steam platform?

Product activation on Steam:

  • Start the Steam client software and "Log in" to your Steam account.


     
  • Click the "Games" menu.


     
  • Select "Activate product on Steam".


     
  • Enter your Steam key.


     
  • Then follow the instructions on the screen to complete the process.
     

Add funds via Steam or a web browser:

  • Go to the Steam store.steampowered.com website.


     
  • Log in to your Steam account.


     
  • Click on your username in the upper right corner and select Account details.


     
  • Click on "Add funds to your Steam Wallet" to select the amount and go to the cashier.


     
  • Select the option "Activate your gift card or wallet code" in the "Your Steam Account" section, then enter your code in the empty field.

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How to activate the product on the Origin platform?

The use of the Origin code in the application
  1. Launch the "Origin" application on your PC and log in to your EA account.



  2. Click on "My Game Library" and then "+ Add Game" at the top of the screen.


     
  3. Select the option "Redeem product code".


     
  4. Enter your purchased code.


     
  5. Click "Next" and follow the further instructions.
     

Adding The Sims 3, Bulletstorm and other older games

Some games can not be added to Origin directly. 
The Sims 3: use the codes on The Sims 3 to  sign up w with Origin. 
Bulletstorm: you can not use this code via Origin. To activate the game, contact an EA adviser. 

Some older games can not be registered by Origin. This applies to games such as:

  • The Sims (1)
  • The Sims 2
  • Battlefield 1942
  • Battlefield Vietnam

Good to know!
For prepaid cards, promotional codes, subscriptions and virtual currency, follow these steps: 

  • EA prepaid cards (gift cards): use on the website eacashcard.com.
  • Promotional codes to activate discounts on purchases in Origin: use when ordering before finalizing the transaction.
  • Subscription and virtual currency codes (eg SimPoints): use the URL provided in the instructions included with the code.
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How to activate the product on the Uplay platform?

Activate the code using the Uplay application:

  • Open the "Uplay" PC application and then "Log in" to the account with which you want to activate the game.
    If you do not have a Ubisoft account, you can set it up HERE. If you do not have an "Uplay" PC application, you can download it HERE.




     
  • Click on "Activate key".


     
  • In the new window, enter the activation code received, exactly in the same way as it is printed on the leaflet / instructions.


     
  • Confirm the activation of the code with the "Activate" button on the key activation page. In this way, the game will be assigned to your Ubisoft account.
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How to activate the product on the GoG platform?

Downloading the GOG Galaxy application and account registration:
To activate the product code, you must download and install the GOG Galaxy digital platform from GOG.com:

  • Go to GOG.com/galaxy and download the application installer and install it.


     
  • Start the "GOG application".
  • "Log in" or "Register a new account" on the site.

Activation of the game using the GOG Galaxy app:

  • Now select the button with the "GOG symbol" in the upper left corner, then the option "Redeem code".


     
  • In the next window, enter the activation code that you have previously received.


     
  • After successfully adding the code, click "Continue".
  • In the next window click on "Pay for your order now".


     
  • Confirmation will permanently add the game to your "GOG library".

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How to activate the product on the Epic Games platform?

How do you activate the code on the Epic Games platform?

  • Launch the Epic Games app. Before continuing, the program can download several important updates.
  • "Log in" or "Register" in the Epic Games Launcher.


     
  • Click on your account name in the upper right corner of the screen, then from the drop-down list select the option "Redeem code".


     
  • In the new window, enter your code in the empty field, and then click on the "Redeem" button.


     
  • If they appear - follow the instructions on the screen.
     

Good to know!
After completing these steps, you must accept the end user license agreement before you can install the game.

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How to activate the product on the Amazon platform?

Activation of the Amazon gift card in a few simple steps!

  • Go to Amazon.de.


     
  • "Log in" or "Register" into your Amazon account.




     
  • Go to the "Gift cards" tab.


     

You will find three options here:

  • Redeem gift cards - allows you to use your card. After selecting this option, you are directed to the page where you must enter the card code and you are ready - the amount of the gift card will be saved to your Amazon account and will never expire.
  • View the balance of gift cards - on this page you will see your balance and you can top up both the card and the Amazon account. Another feature is the option of setting automatic top-up according to the schedule or in the event of a decrease in the balance.
  • Top up your account - you can top up your Amazon account by 50, 100, 200, 300 or manually entered the amount of Euro.


     

After seeing these three options, follow these steps:

  • Select the option "Redeem gift card".
  • Enter the previously purchased code and click on the "Apply to your balance" button.


     
  • Your account will be topped up with a certain amount.
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How do you activate a product on the iTunes platform?

Activation on an iPhone, iPad or iPod Touch.

  • On an iPhone, iPad, or iPod touch, tap "App Store". You can also open the "code execution page", and then go to step 5.
  • Tap the "Today" tab, then the "Apple ID" and "Run" icons.
  • "Log in" using your Apple ID account.
  • For the App Store and iTunes or Apple Music gift card, enter a 16-character code that starts with the letter X.
  • For store credit, tap "Done".
  • If you are prompted with the Apple Music service offer, select the "Extend your subscription" option to fund your Apple Music subscription months. If you prefer to withdraw funds in the form of shop credit, select the option "Use iTunes credit or App Store".

You can use the funds in your Apple ID account for shopping in any of the stores, including the purchase of an Apple Music subscription, until the entire amount is exhausted.

Implementation of the code on a Mac or PC

  • Open iTunes.
  • If you are not logged in, log in with your Apple ID account.
  • From the menu bar at the top of your computer screen or at the top of the iTunes window, select "Account"> "Run".
  • Enter the password, then press "Return" or "Enter" or click "Log in".
  • Enter the code received to your email address.
  • Click "Use".

On an Android phone

  • Open the Apple Music application, and then tap the three horizontal bar icon.
  • Tap your Apple ID. If prompted, enter the Apple ID and password.
  • If you currently subscribe to the Apple Music service, scroll to the bottom of the page and tap "Show account".
  • If you do not have an Apple Music subscription, go to step 5.
  • Tap the "Run" option.
  • Enter the code you received by email, then tap "Run" again.

Good to know!
You can use the store credit on your Apple ID account for purchases at any of the stores, including Apple Music and iCloud storage subscriptions, until the entire amount is exhausted. Learn how to view your shop credit balance.

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How to activate the product on the Google Play Store platform?

Activation of the gift card on the Google Play platform

  • Open the "Google Play Store".


     
  • Click Menu in the upper left corner (marked with three horizontal lines), then select the option "Redeem code".


     
  • Enter the code you received by email.


     
  • Click "Redeem code".
     

Using the code on the computer

Using code when shopping on Google Play

  • Open the "Google Play Store".


     
  • Choose the product you want to buy.


     
  • In the "Forms of payment" window, select the "Use code" option.


     
  • In the blank field enter the code you received by email.


     
  • Follow the instructions on the screen in the next steps.
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How to activate the product on the Microsoft Store platform?

Code activation via the Microsoft Store platform:

  1. Open the "Microsoft Store".


     
  2. Select the menu "See more" (three dots next to the search box).


     
  3. Select the "Redeem code item". (If necessary, log in to your Microsoft account - then this option will appear)
  4. Enter the code, and then select "Next".

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How to activate the product on the Xbox Live platform?

1. Launch the console and "Log in" into your Xbox Live account.



2. In the main window go to the "Games" tab and then select "Browse all games" option.





3. In the next step, select the "Use a code" tab.



4. You may see a "Use a code" message about our Kinnect controller with which we can read the QR code if we have one. If you have not received a QR code or you do not have a Kinnect cabin, choose the "Or enter the 25-character code" option.



5. In the "Enter your code" window that appears to us, we enter our purchased 25-character key. 

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Jak aktywować produkt na platformie PlayStation Store?

Code activation on the PlayStation Store platform

  • Go to the "PlayStation Network" menu.
  • Select the option "Code Redeem".


     
  • Carefully enter the code in the empty field and press "Continue".


     
  • Funds or content will be placed on your account.
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How to activate the product on the BattleNet platform?

Activation of the game using the Battle.net platform

  • You can use the Battle.net website to use all game codes and keys, including keys from physical and digital versions, game time codes, pets and mounts, and to increase Battle.net Balance.


     
  • "Log in" or "Register" BattleNet account.


     
  • Go to the Code Activation page to enter the key you received earlier.


     

Good to know!

  • Most codes have country-specific restrictions and if you want to use them, they must match the country of registration for your Battle.net account. Codes with national restrictions can not be transferred between countries. If you have problems using the code, make sure you enter it correctly. Try to enter all digits and letters of the code with the CAPS key pressed.
  • Codes for items or animals distributed before BlizzCon 2009 and all World of Warcraft Trading Card Game codes must be used on the implementation of World of Warcraft promotional codes.
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How to activate the product on the NCSoft platform?

Activation of the Game Time Card code on the NCSoft platform

  • Go to https://shop.ncsoft.com/myshop/applyacode.
  • "Log in" or Register if you do not have an account yet.


     
  • After logging in to your account, you will see the page where you select the "Apply a Code tab".


     
  • On the left side of the screen you have the field to enter the code in the "Enter Your Serial Code" section.


     
  • Click on "Activate" and follow the instructions on the screen.
     

Activation of the serial key on the NCSoft platform

  • Go to https://shop.ncsoft.com/myshop/applyacode.
  • "Log in" or Register if you do not have an account yet.


     
  • After logging in to your account, you will see the page where you select the "Apply a Code" tab.


     
  • On the left side of the screen you have the field to enter the code in the "Enter Your Serial Code" section.


     
  • Click on "Activate" and follow the instructions on the screen.
  • After clicking "Activate", your code will appear in the "Unused Serial Codes" section of the specific game tab.


     
  • We choose the game to which we have assigned the code and click on "Apply" to activate the key.


     
  • After completing all the above steps, you will receive an e-mail confirming the activation of the code for your NCSoft account.
     

Good to know!
Some keys require you to create a new account, exchange code for NCoins or improve your current account.

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How to activate the product on the Rockstar Social Club platform?

Activation of the key on the Rockstar Games Social Club platform

  • Go to http://pl.socialclub.rockstargames.com/


     
  • We "Log in" or "Register" a new Social Club account


     
  • After logging in to your account, we choose the "cog icon" with our avatar in the upper right corner of the screen.
  • From the drop-down menu select the "Download games" option.


     
  • The "Activating the game" page will appear.


     
  • Click on the "Use Rockstar code" or "Download manual activation code" button for a specific product.


     
  • We will see a window with the possibility of entering the key in the empty space. We introduce our purchased key and then click "Activate".




     
  • After clicking the "Activate" button, a list of products that are included in the key will appear.
  • After verification, we click on "Confirm".
  • In the next window, click "Download for Windows" - the game installer downloads to your computer.


     
  • After running the installer from the ".exe" file, we follow the instructions to install our purchased game.
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How to activate the product on the Spotify platform?

Did you get a gift card? Someone likes you!

  • Log in or register at spotify.com.






     
  • After logging in, go to spotify.com/redeem
  • Enter your Premium code.


     
  • After entering the code click on the "Enter code" button.
  • The gift card will be included in subscription payments starting from the next payment date. After the entire amount is released from the gift card, payments will be made as normal.


If you have failed to redeem a gift card, here are some tips

  • Check if the country of account registration is the same as the country where you bought the gift card.
    Tip: check our guide on changing the country settings.
  • Check if you enter the code correctly. 
    For example: try to type 0 (zero) instead of and I instead of l (small L). If your code is damaged and you can not read it, please contact our payment team.
  • The card may not have been activated when purchased in the store.
    In this case, you should go back to the store and ask for its activation.
  • Check if the code has already been processed.
    You can check this on the account page. You can also check if you have other accounts on which it could be carried out.
     

Need to know!
The codes do not work with the Premium plan for the family or in combination with other discounts or promotions.

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Payment

What payment methods are offered by the website/in what currencies can I pay for products?

The site offers payments through:

  • Paysafecard - currency cards that allow you to make payments in thousands of online stores from various industries - without a bank account and credit card. You can choose between 20, 30, 50, 100 or 200 PLN PINs.
  • PayPal - Pay online with your PayPal password without providing financial information. Your data is encrypted and not fully disclosed to sellers. In addition, eligible purchases include a buyer protection program. With one account you can buy in millions of stores around the world, receive payments and transfer money to friends and family. From any device and from anywhere.
  • SmartPay SMS - a mobile SMS payment method that allows you to buy a certain amount of GGPoints used to reduce the purchase price. You can choose between 1.23 PLN gross and 30.75 PLN gross.
  • Sofort / Klarna - online payment method enabling direct and express payment straight from our bank. This payment gateway supports all the most popular banks, such as mBank, Alior Bank, PKO, Santander and many more.
  • DotPay - this method of payment offers the widest access to electronic transfers. Among them there are fully automatic quick transfers PayByLink and semi-automatic e-transfers.
  • Skrill - Skrill wallet is accepted by many online trading partners and resellers around the world. Implement fast and secure online payments. Skrill does not share your bank details or card details when you pay with this payment gateway.
  • Wallet - wallet is a virtual purse on which you accumulate your cash, which you can use to buy products in our store. You can add funds to Wallet using one of the above online payments.
     

What currencies can you pay at GGCodes.com?
You can pay for your purchases in currencies such as PLN (Polish Zloty), EUR (Euro) and GBP (Pounds).

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What is the Wallet?

The Wallet is your virtual wallet, where you store your savings, which you can then spend on products in the GGCodes.com store.

REMEMBER! You can use wallet funds within 1 year of recharging. After this period, the accumulated funds are forfeited!

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How to check my Wallet balance?

Wallet is your virtual wallet, where you store your savings, which you can then spend on products in the GGCodes.com store.

To check your account status, please follow these steps:

  • "Log in" to your user account.
  • In the upper left corner of the screen you can see the current balance of your Wallet.
  • More detailed information about the balance of your account can be checked by clicking on "Available funds".
  • The second option is to click on the name of your profile (upper left corner) and select from the "Transaction history" drop-down list.
  • At the very top, the virtual wallet balance and the currently used currency are provided.
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How to top up my Wallet?

  • "Log in" to your account.
  • Click on the user name and select one of the drop-down options.
  • On the left side, the user's data will be displayed along with the account balance and the inscription "Top up your Wallet".
  • Click “Top up your Wallet”.
  • Select the top-up amount and one of the payment methods (DotPay, Skrill, Paysafecard, Sofort)..
  • Follow the instructions for a given payment method.
  • The top-up of the wallet must be verified – for this purpose you will receive an e-mail with a special confirmation code.
  • The account has been topped up successfully.
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I have topped up my Wallet, but the money is not in my Wallet. Why?

For this purpose, please contact our support department by clicking on this link and describe your problem as accurately as possible, and we will try to take a good look at it.

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What are GGPoints and what can I do with them?

After purchasing each electronic product at GGCodes.com, you get a certain number of GGPoints depending on the price of the product (the more expensive the product, the more points you will get).

What can I do with GGPoints?
GGPoints points can be used to lower the price of the purchased product even up to 1PLN / EUR / GBP / USD, if you have enough of them.

How to use GGPoints points?
If you want to lower the price of your product with GGPoints, follow these steps:

  • add the product you are interested in to the basket
  • go to your shopping cart
  • in the middle of the screen a bar will appear with the option of determining the number of GGPoints that we want to use to lower the price (this value can be freely determined)
  • after determining the number of GGPoints to be used, we proceed in accordance with further instructions appearing on the screen
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I would like to change the currency – how can I do it and what should I know before I do it?

Choose the currency you are interested in in the "Your currency" section in the upper right corner of the website.

You can change your currency also from the user panel - go to "Profile settings" and the "Currency" section.

Note!
If you change the currency and save changes, the funds from your wallet will be deleted!

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A commission was added to my order. Why?

Commissions are added to orders depending on the payment method and the system/bank implementing it.

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VAT was added to my order. Why?

The VAT amount depends on the country where you live and which you have chosen for your user account.
 

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I have chosen the wrong country of residence, I would like to change it, but I cannot. Why?

By default, you can change your country of residence only once at GGCodes.com. If this limit is exceeded, you must contact our Support department directly here and your request will be considered individually.

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I want to pay using PayPal, but this option is not available - why?

I can not pay PayPal for a currency card - why?
If you are a new user of our store, you may notice that for some products the PayPal payment option is inactive for security reasons. This is due to the fact that you probably have an unverified account in our portal.

* The PayPal payment option is not available for Paysafecard currency products.
 
How can I obtain the status of a trusted user? There is a simple way to do it.
The status of a verified user can be obtained by sending documents verifying the identity of the payer through a form designated for this in the User Panel (Profile Settings> "Identity Verification" button).
The required documents then include the utility bill issued in the last 3 months and a clear scan / photo of the ID document with the face of the document holder visible (selfie).
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Orders

I have placed my order – what’s next?

After placing the order, remember that you still have to pay for it. After your payment is credited, your order will be sent to you automatically.

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When will I receive the order I paid for?

We usually complete orders within 5-10 minutes after purchasing the product. If the verification is prolonged, please contact our consultants to speed up the process.

I bought the product for the first time on GGCodes.com and received information about the need to manually verify the order. What now?
Information regarding manual verification occurs when we first make a purchase on our website or when our system detects any irregularities in the user's data.
If we make the first positive purchase, subsequent orders will be processed automatically without the need for manual verification.

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I have purchased an item listed as PRE-ORDER – When will I receive my order?

In the case of pre-purchased PRE-ORDERS, products are sent on the day of the release of the product at the latest.

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I was not able to pay for my order. Can I repay for my order?

Yes, of course, you can re-pay by clicking the "Pay for my order" button in the e-mail received with a summary of your order. You will then be redirected to the payment method selection.

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I have paid for my order, but I have received a message with a request to provide a verification code sent to my e-mail. Why?

As we care for the safety of our transactions, we are aware that there are situations when additional verification in the form of a verification code is needed.

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My order requires manual verification by the store personnel. Why?

In some cases, for security reasons, orders must be manually verified by store personnel. This slightly extends the time of receipt of the order, but thanks to this we guarantee the highest quality of service.

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I have purchased and paid for the product, but I have not received an e-mail with the order? What should I do?

You can pick up the purchased product in several ways. We post them below.

Method 1 - Receiving the order via e-mail
Complete the following steps:

  • visit the mailbox assigned to your account or that you provided when ordering
  • check carefully the Inbox or SPAM folders because the mailbox can redirect there a message that allows you to receive the key
  • if you found an e-mail, click on "Receive an order"
  • you will see the key you ordered, which you will activate later on the selected platform

Method 2 - Receiving from the client's panel
Perform the following steps:

  • "Log in" to your account.
  • Click on the name of your account.
  • Select the "My Games" option from the drop-down list.
  • You will see a list of purchased products.
  • Click on the "key symbol" next to the ordered product
  • Receive your product.


Method 3 - Contact with consultants via Chat
If none of the two ways solves your problem, please contact our consultants who are at your disposal 24/7.
If you provide an incorrect e-mail address, we can send your code to any email you provide.

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I have purchased and paid for the product, but I would like to receive it to a different e-mail address. Is this possible?

Yes, all you need to do is contact our Support department here and we will consider your request individually.

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How to check the history of my transactions?

To do this, log in to your user account and select "Transaction history" from the drop-down list.

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I have deleted my e-mail with the link to receive the order, what can I do?

You can pick up the purchased product in several ways. We post them below.

Method 1 - Receiving the order via e-mail
Complete the following steps:

  • visit the mailbox assigned to your account or that you provided when ordering
  • check carefully the Inbox or SPAM folders because the mailbox can redirect there a message that allows you to receive the key
  • if you found an e-mail, click on "Receive an order"
  • you will see the key you ordered, which you will activate later on the selected platform

Method 2 - Receiving from the client's panel
Perform the following steps:

  • "Log in" to your account.
  • Click on the name of your account.
  • Select the "My Games" option from the drop-down list.
  • You will see a list of purchased products.
  • Click on the "key symbol" next to the ordered product
  • Receive your product.


Method 3 - Contact with consultants via Chat
If none of the two ways solves your problem, please contact our consultants who are at your disposal 24/7.
If you provide an incorrect e-mail address, we can send your code to any email you provide.

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Discount codes - how to get them and use them?

How can I get a discount code?
We receive rebate codes during various periodic promotional campaigns, such as contests (including various types of draws), giveaway about which we inform on our Facebook and Instagram profiles.

How to use the discount code?
You can enter the rebate code you received before placing your order in the product basket in the code field, and then follow the instructions on the screen.

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How to speed up the vericitacion of my order?

1. Remember to give your real first and last name when ordering - it will be easier for us to issue you a document confirming your purchase.

2. Remember that your e-mail address is real - we are just sending all the information you need about the order, product key and possible complaint.

3. Make sure that your e-mail addresses (payment gateways, e-mails) coincide. Thanks to this your order will be verified more quickly by our employees.

4. Write down all necessary information about your order, including:

  • unique ID / order number
  • ID / payment number
  • the email address you used to buy
  • confirmation of purchase or transfer

5. Do not use VPN clients - thanks to you, you can change your location to a location other than the one in which you are actually located. In the event that our system detects this type of software or operation, it will forward your order for manual verification, where it will be carefully checked to determine your real country of residence.

6. Temporary mailboxes - if you use a temporary e-mail address, both the purchase and the subsequent complaint of the order may be a problem, because the correct e-mail address is one of the necessary criteria for verifying the doubts you raise.

7. Do not use TOR browsers - for security reasons our site is not available for TOR browsers.

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Returns and complaints

I want to cancel my order. Can I do this?

You can cancel your order only in cases where:

  • The order has not been paid for.
  • The order has been paid for, but you have not displayed the product key.


Note!

  • Funds from the cancelled order are returned to your bank account or to you Wallet.
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Can I cancel a pre-order?

Yes, the order can be cancelled only in the case of an order that has not been sent to you yet, or if the product keys in the completed order have not been displayed.

Note!

  • Funds from the cancelled order top up your GGPoints, so you can use them exchanging them in the future.
  • We do not make refunds directly to your account.
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Are products refundable?

Products are refundable if the product key has not been displayed.

Note!
Funds from the cancelled order top up your GGPoints, so you can use them in the future.

We do not make refunds directly to your account.

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I have a problem with product activation. What can I do about it?

All you need to do is contact our Support department here and we will consider your request individually.

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